Fusion helps businesses who want unified office communications by delivering a multi-channel PBX that makes it easy to stay connected.
A modern business is flexible, and more employees than ever work from home, or on the move from their mobile devices – Fusion enables hosted communication whenever and wherever you need it.
Fusion has lower maintenance costs than other PBX solutions. It also allows you to scale your agents and services up and down at any point – so you’re never paying more than you need to be.
Puts You in Control
Old-fashioned PBXs are unwieldy and often require offsite support. Fusion gives you total control of your setup, including: voicemail, hunt groups, menus, opening hours and much more.
Installing the service is as simple as plugging desk phones into the data network. Your team can be up and running in hours, not weeks.
How Fusion helps
Running a Back Office
Embrace flexible working with Fusion. Each employee can make and receive calls from multiple devices – meaning they can work from home or on the go. When you’re in the office, Fusion enables easy hot desking and multi-channel switching.
With an office-based PBX, a fire, flood or another disaster could bring your whole service grinding to a halt. Fusion exists in the cloud, enabling employees to work from home or from their mobile devices in times of crisis.
Managing Inbound Contact
Fusion gives callers a brilliant customer experience. Answer calls anytime and anywhere, employ intelligent call routing and hunt groups, reroute calls to mobile at the touch of a button – Fusion gives you everything you need for great inbound contact.
Running a versatile modern back office brings many challenges. Here are just a few of those Fusion can help your business overcome:
Keeping Costs Low
Consolidating your voice estate with Fusion has proven cost advantages. The infrastructure savings combined with free calls between staff mean your upfront and monthly bills will go down.
Ease of Use
Fusion is controlled through an online portal and it’s really simple! From setup onwards, members of your IT team can easily manage Fusion’s features from any device.
Use Fusion to record calls for training and PCI compliance purposes, recognise callers through CLI presentation, route callers intelligently, and employ many other features to make the customer journey a pleasant one.
Want to see more? Take a look at our 1 minute explainer videos
Transform This helps businesses who want to manage inbound calls by lowering agent handling time, reducing queue times and increasing customer satisfaction.
VoiceGuardTM This helps businesses who want to verify callers' identities by automating the process, reducing manual verification, enhancing security and improving the caller experience.
inSurveyTM This helps businesses who want to learn what their customers think, using a truly unique approach that eliminates cherry-picking, engages agents and ascertains the truth.
The best way to be assured is to hear what other say about us
The Performance Telecom automated solution represents our first dive into this area of new technology and we've been extremely pleased with the close support, ingenuity and attention to detail from PT in creating and rolling out this imaginative solution.
Peter Fidler, Logistic Manager, Plantiflor Limited
After working with BT for many years, we ported our numbers to Performance Telecom in 2003. The difference in customer service and solution delivery has been remarkable. They've worked with us to help develop our inbound call handling and a 'real time' disaster recovery solution.
Russell Metcalfe, Thomson Reuters
We have worked with Performance Telecom for over 5 years and in that time we have worked through many changes in the telecoms environment. PT have completed this without issue and with clear timescales. The results meant that the use of our NGN services has been something I need not worry about.
Martin Camp, IT Global Infrastructure, Royal Caribbean and Celebrity Cruises
The Paragon Group of Companies and Performance Telecom have been working together since 2007 for the supply of inbound telephony and DR services for several operational departments within our organisation. Through this we have forged a successful partnership.
Phil Botham, Director of Strategic Development, The Paragon Group of Companies
Having worked with Performance Telecom for over three years now, I can sincerely say that it has been a pleasure. The level of professionalism and service, coupled with the fantastic advice and efficient support that we have received, has been invaluable to our company.
Daithi O'Donnell, Customer Service, Sales and Operations Manager, Thane Direct