Fusion helps businesses who want unified office communications by delivering a multi-channel PBX that makes it easy to stay connected.
A modern business is flexible, and more employees than ever work from home, or on the move from their mobile devices – Fusion enables hosted communication whenever and wherever you need it.
Fusion has lower maintenance costs than other PBX solutions. It also allows you to scale your agents and services up and down at any point – so you’re never paying more than you need to be.
Old-fashioned PBXs are unwieldy and often require offsite support. Fusion gives you total control of your setup, including: voicemail, hunt groups, menus, opening hours and much more.
Installing the service is as simple as plugging desk phones into the data network. Your team can be up and running in hours, not weeks.
Running a versatile modern back office brings many challenges. Here are just a few of those Fusion can help your business overcome:
Consolidating your voice estate with Fusion has proven cost advantages. The infrastructure savings combined with free calls between staff mean your upfront and monthly bills will go down.
Fusion is controlled through an online portal and it’s really simple! From setup onwards, members of your IT team can easily manage Fusion’s features from any device.
Use Fusion to record calls for training and PCI compliance purposes, recognise callers through CLI presentation, route callers intelligently, and employ many other features to make the customer journey a pleasant one.
Want to see more? Take a look at our 1 minute explainer videos
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inSurveyTM This helps businesses who want to learn what their customers think, using a truly unique approach that eliminates cherry-picking, engages agents and ascertains the truth.
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