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Insight

Insight helps businesses who want to understand their customers' experience by bringing data together from any source and displaying it in a clear and incisive way.

Benefits

Insight is a real leader in business intelligence. Here are just a few of the many benefits to using Insight to aid your decision making:

Gaining Verifiable Insights

Wave goodbye to vanity metrics by displaying your data in a meaningful and unbiased way that shows you the truth of the customer experience and how to improve it.

Unifying Data

Remove the need for a 'big' operational system by using Insight locally, or in the cloud, to pull together large amounts of data from multiple sources, fast.

Reducing Cost

Insight reduces business costs by eliminating the need for a costly operating system, automating your reporting processes and reducing data integration issues.

How Insight helps

Reporting

Amalgamate your data sources with a reporting tool based on world-leading architecture used by NASA and Amazon. In-chip processing and a columnar database means that large scale data can be processed quickly, making big data a very small problem!

Managing Customer Experience

Mapping the customer journey is the key to an improved customer experience. That's why Insight unifies your data to give you visibility from start to finish. Use Insight to eliminate vanity metrics and make business decisions based on facts.

Monitoring Communications

Insight allows you to drill down from broad overview to fine detail with a few intuitive clicks. Your entire estate of communications data, whether local or externally connected, can be analysed at a glance, highlighting outliers and areas for improvement.

Challenges

Tackling big data is one of the most important challenges faced currently by businesses. Insight works to solve this challenge and many more:

Reducing Data Complexity

Using Insight is like having a highly trained data scientist by your side, minus the cost! This purpose-built application brings useful intelligence, on tap.

Ease of Use

Insight's reports are automated, so you have them to hand whenever you need them. Change metrics and filter data with instant results.

Understanding the Customer Journey

Multi-data source comparability allows you to collect customer data from every single area of your business, mapping the customer journey from start to finish.

Videos

Want to see more? Take a look at our 1 minute explainer videos


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Clients' Testimonials

The best way to be assured is to hear what other say about us


The Performance Telecom automated solution represents our first dive into this area of new technology and we've been extremely pleased with the close support, ingenuity and attention to detail from PT in creating and rolling out this imaginative solution.


Peter Fidler, Logistic Manager, Plantiflor Limited

After working with BT for many years, we ported our numbers to Performance Telecom in 2003. The difference in customer service and solution delivery has been remarkable. They've worked with us to help develop our inbound call handling and a 'real time' disaster recovery solution.


Russel Metcalfe, Thompson Reuters

We have worked with Performance Telecom for over 5 years and in that time we have worked through many changes in the telecoms environment. PT have completed this without issue and with clear timescales. The results meant that the use of our NGN services has been something I need not worry about.


Martin Camp, IT Global Infrastructure, Royal Caribbean and Celebrity Cruises

The Paragon Group of Companies and Performance Telecom have been working together since 2007 for the supply of inbound telephony and DR services for several operational departments within our organisation. Through this we have forged a successful partnership.


Phil Botham, Director of Strategic Development, The Paragon Group of Companies

Having worked with Performance Telecom for over three years now, I can sincerely say that it has been a pleasure. The level of professionalism and service, coupled with the fantastic advice and efficient support that we have received, has been invaluable to our company.


Daithi O'Donnell, Customer Service, Sales and Operations Manager, Thane Direct

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