There are a whole host of reasons why inSurveyTM's unique approach to customer feedback benefits businesses who want to know what their customers think. Here are just three:
An advanced reporting suite and transcribed verbatim provides verifiable information that can be confidently used to make improvements to your contact centre.
Alleviate cherry picking with inSurveyTM's unique Cherry BlastingTM formula to bin the vanity metrics and learn what your customers genuinely think.
inSurveyTM actively engages agents in the process, increasing motivation and encouraging a proactive approach to providing the best customer experience.
This multi-channel survey tool is an effective solution for many challenges faced by contact centres today. Here are just a few of the challenges that inSurveyTM solves:
Vanity metrics cloud decision making within many contact centres. inSurveyTM combats this challenge through advanced reporting techniques with our unique Cherry BlastingTM formula.
Multi-channel feedback is rendered into actionable, real-time data which brings clarity to your decision making.
Survey your customers effectively whilst also cutting costs. inSurveyTM automates feedback processes, eliminates call tromboning and surveys 'in the moment'.
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VoiceGuardTM This helps businesses who want to verify callers' identities by automating the process, reducing manual verification, enhancing security and improving the caller experience.
inSurveyTM This helps businesses who want to learn what their customers think, using a truly unique approach that eliminates cherry-picking, engages agents and ascertains the truth.
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