By linking the analysed call transcription, the IVR experience and the caller's feedback, SmartScribeTM brings the following benefits to your business:
For the first time, you can see the full details of every interaction your business has with your customers and use these to learn how to improve the customer experience.
Far cheaper than manual transcription, SmartScribeTM also drives down your costs by lowering agent handling time and reducing the time taken to analyse calls.
Now you can understand what's happening in EVERY call. Check that your agents are compliant with internal and external regulations in just a few quick clicks.
By proving actionable intelligence, on tap, SmartScribeTM helps solve the following challenges alongside many more:
As a purpose-built intelligence application that quickly processes large volumes of transcribed calls, SmartScribe makes big data a very small problem!
SmartScribeTM is designed with call compliance in mind, whether internal or external. Set up a search for the necessary key-phrase, and get instant compliance stats.
Having SmartScribe analyse your customer interactions means that you don't have to employ someone to do so, freeing resources to take calls and reducing your agent handling times.
Want to see more? Take a look at our 1 minute explainer videos
Transform This helps businesses who want to manage inbound calls by lowering agent handling time, reducing queue times and increasing customer satisfaction.
VoiceGuardTM This helps businesses who want to verify callers' identities by automating the process, reducing manual verification, enhancing security and improving the caller experience.
inSurveyTM This helps businesses who want to learn what their customers think, using a truly unique approach that eliminates cherry-picking, engages agents and ascertains the truth.
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