Our active voice biometrics system includes the following benefits:
By auto-verifying customers, and vastly reducing agent handling times, VoiceGuardTM reduces the cost of each verification from 46p on average to just 6p.
VoiceGuardTM protects your customers' data to fit with compliance regulations, resulting in far higher levels of security for both them and your agents.
Removing the monotonous task of repeated manual verifications is proven to give you more engaged agents, which benefits your attrition rates.
Verifying customers' identities over the phone comes with a whole host of challenges. Here are just a few of the ones that VoiceGuardTM solves.
By automating the entire verification process, VoiceGuardTM allows your customers to get straight through to an agent who is ready to help them with their query.
The average identification and verification time is reduced from 40 seconds to 10 seconds with VoiceGuardTM, drastically reducing AHT.
The agent is completely removed from the verification process, reducing the potential for identity fraud.
Want to see more? Take a look at our 1 minute explainer videos.
VoiceGuardTM is the only turnkey voice biometric identification system available in the UK, a complete product and service that is ready for immediate use with any telephone system.
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