Relying on repetitive security questions to validate your customers' identities brings with it a whole host of challenges. Just a few of them are below:
Drastically reduce the potential for fraud and identity theft by using our multi-factor authentication processes, which protect both your agents and your customers.
Automating the identification and verification process means that there is less friction for the customer when they're trying to get through to an agent.
Vastly reduce agent handling time by automating the ID & V process, to significantly lower your OPex costs.
The following products improve your ID & V processes through automation that improves the customer experience:
VoiceGuardTM helps businesses verify callers' identities by automating the process, enhancing security and improving the caller's experience.
Transform's artificially intelligent IVR reduces friction faced by the customer when they call your business by routing them to agents based on their previous activity.
Pulse can data dip into your CRM system to match customers to their CLI – saving time by giving your agents immediate automated access to customer information.
Want to see more? Take a look at our 1 minute explainer videos
Transform the artificially intelligent inbound call solution, Transform is multi carrier and runs above your existing system to bring you the very best IVRs.
VoiceGuardTM is the only turnkey voice biometric identification system available in the UK, a complete product and service that is ready for immediate use with any telephone system.
inSurveyTM is the only multi-channel survey tool that brings you your customers' truth.
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