Customer experience improvement has, again, been voted the number one priority for contact centre managers in 2017, which is why we design products which place CX at their heart.
Improving customer experience requires significant insight, and can be costly. We tackle these challenges and many more, some of which can be seen below:
We overcome this challenge by integrating customer data from numerous different sources, using purpose-built intelligence applications to extract and display the key information.
Customers will have a better experience with your business when they don't have to jump through unnecessary hoops to get an answer. We can help you personalise this.
Automating repetitive tasks such as identification and verification increases your operational efficiency, engages your agents more effectively and improves your CX.
All our products have been created with customer experience in mind. Here are just a few of the ones that make up our award-winning suite:
inSurveyTM helps businesses who want to learn what their customers think, using a truly unique approach that eliminates cherry-picking, engages agents and ascertains the truth.
Transform's artificially intelligent IVR reduces friction faced by the customer when they call your business by routing them to agents based on their previous activity.
Insight helps businesses who want to understand their customers' experience by bringing data together from any source, including surveys, and displaying and combining it in an insightful way.
Want to see more? Take a look at our 1 minute explainer videos
Transform The artificially intelligent inbound call solution, Transform is multi carrier and runs above your existing system to bring you the very best IVRs.
VoiceGuardTM is the only turnkey voice biometric identification system available in the UK, a complete product and service that is ready for immediate use with any telephone system.
inSurveyTM is the only multi-channel survey tool that brings you your customers' truth.
The best way to be assured is to hear what other say about us
Already using our systems?