We can help you to gain true insight into the customer journey, agent performance and regulatory compliance – with products that allow you to analyse entire conversations.
'Big data' is at the heart of all challenges related to communications monitoring. Our solutions tackle big data from the perspectives of cost, management and analysis:
Our automated speech analytics is 10 times cheaper than manual transcription and means that agents can focus on helping your customers rather than on complying with regulations.
Columnar databases, in-chip processing and purpose-built intelligence applications mean we can quickly handle large scale data.
Once your call data is transcribed, we provide simple, comparable metrics on it which you can easily drill-down into, providing you with useful, actionable intelligence
Our multi-channel application base allows you to survey, transcribe and analyse using products fully integrated, at API level:
inSurveyTM helps businesses who want to learn what their customers think, using a truly unique approach that eliminates cherry-picking, engages agents and ascertains the truth.
SmartScribe helps businesses transcribe their calls by automating the process, and enabling you to review agent performance by applying you own custom metrics.
Insight helps businesses who want to understand their customers' experience by bringing data together from any source, including surveys, and displaying and combining it in an insightful way.
Want to see more? Take a look at our 1 minute explainer videos
Transform The artificially intelligent inbound call solution, Transform is multi carrier and runs above your existing system to bring you the very best IVRs.
VoiceGuardTM is the only turnkey voice biometric identification system available in the UK, a complete product and service that is ready for immediate use with any telephone system.
inSurveyTM is the only multi-channel survey tool that brings you your customers’ truth.
The best way to be assured is to hear what other say about us
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