Keeping agents engaged, improving customer experience and lowering costs at the same time is the holy grail of call centre management. We provide the solutions so you can achieve this.
Here are just a few of the challenges that businesses face when running a contact centre:
Agents make up the highest percentage of your call centre costs. Shortening AHT, increasing automation levels, and improving FCR all help reduce your operating spend.
We lower agent attrition by eliminating repetitive tasks such as ID & V or taking payments. Our survey application also enhances morale by enabling you to reward your highest performing agents.
Performance Telecom design customer-centric products in consultation with our clients – this means personalisation is inherent in our approach, putting us on the cutting edge when it comes to Customer Experience provision.
We provide a whole suite of products which improve the ways that businesses run their contact centres. Here are just three of them:
Transform’s artificially intelligent IVR reduces friction faced by the customer when they call your business by routing them to agents based on their previous activity.
inSurveyTM helps businesses who want to learn what their customers think, using a truly unique approach that eliminates cherry-picking, engages agents and ascertains the truth.
VoiceGuardTM helps businesses who want to verify callers’ identities by automating the process, reducing manual verification, enhancing security and improving the caller’s experience.
Want to see more? Take a look at our 1 minute explainer videos
Transform the artificially intelligent inbound call solution, Transform is multi carrier and runs above your existing system to bring you the very best IVRs.
VoiceGuardTM is the only turnkey voice biometric identification system available in the UK, a complete product and service that is ready for immediate use with any telephone system.
inSurveyTM is the only multi-channel survey tool that brings you your customers' truth.
The best way to be assured is to hear what other say about us
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