Conventional survey tools don't provide you with unbiased insight into the customer journey. This is just one of the challenges that Performance Telecom helps you overcome:
Most survey systems allow agents to choose which customers they put through to participate, but our unique Cherry Blasting formula eliminates any bias from your results.
A unique survey system, transcribed verbatim and an insightful business intelligence platform solves the challenge of data overload.
Many Survey systems involve call tromboning, or require agents to linger on the call – ours is a fully automated, transfer-out solution, freeing your agents up to take the next call.
The following products give you clearer and more meaningful survey data, helping you understand your customer journey:
inSurveyTM helps businesses who want to learn what their customers think, using a truly unique approach that eliminates cherry-picking, engages agents and ascertains the truth.
Insight helps businesses who want to understand their customers' experience by bringing data together from any source, including surveys, and displaying and combining it in an insightful way.
SmartScribeTM helps businesses transcribe their calls by automating the process, and enabling you to review agent performance by applying you own custom metrics.
Want to see more? Take a look at our 1 minute explainer videos
Transform the artificially intelligent inbound call solution, Transform is multi carrier and runs above your existing system to bring you the very best IVRs.
VoiceGuardTM is the only turnkey voice biometric identification system available in the UK, a complete product and service that is ready for immediate use with any telephone system.
inSurveyTM is the only multi-channel survey tool that brings you your customers' truth.
The best way to be assured is to hear what other say about us
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