Icon phone03333 660 560
Search icon

Surveying Customers

An outstanding survey tool gives you the truth of the customer journey, eliminates cherry picking and provides you with actionable insights to improve your customers' experience.


Conventional survey tools don't provide you with unbiased insight into the customer journey. This is just one of the challenges that Fusion Telecom helps you overcome:

Icon challenges insights

Finding out the Truth

Most survey systems allow agents to choose which customers they put through to participate, but our unique Cherry Blasting formula eliminates any bias from your results.

Icon challenges truth

Getting Actionable and Verifiable Data

A unique survey system, transcribed verbatim and an insightful business intelligence platform solves the challenge of data overload.

Icon benefits engagement

Keeping Costs Low

Many Survey systems involve call tromboning, or require agents to linger on the call – ours is a fully automated, transfer-out solution, freeing your agents up to take the next call.


Removing Agent Bias

We reduce the potential for cherry picking with our unique Cherry Blasting formula. This gives a much more accurate portrayal of your customers' experience and means that bias is eliminated, making vanity metrics a thing of the past.

Comparable Metrics

Using advanced metrics, our survey application combines your scores to encompass the overall customer experience. This allows your survey scores to be compared against your other company metrics in a meaningful and insightful way.


Automated processes keep costs low. Our survey app eliminates call tromboning and works on inbound contact, while automated processes within our IVR give the customer a better experience during their survey.


The following products give you clearer and more meaningful survey data, helping you understand your customer journey:

Icon service insurveys


inSurvey® helps businesses who want to learn what their customers think, using a truly unique approach that eliminates cherry-picking, engages agents and ascertains the truth.

Icon service insight


Insight helps businesses who want to understand their customers' experience by bringing data together from any source, including surveys, and displaying and combining it in an insightful way.

Icon service smartscribe


SmartScribe® helps businesses transcribe their calls by automating the process, and enabling you to review agent performance by applying you own custom metrics.


Want to see more? Take a look at our 1 minute explainer videos

Transform helps businesses who want to manage inbound calls by lowering agent handling time, reducing queue times and increasing customer satisfaction.

PayGuard® takes the pain out of compliance, securing your customers card information whilst making it easy to take payments. Multi-currency? Schedule payments? No problem.

inSurvey® helps businesses who want to learn what their customers think, using a truly unique approach that eliminates cherry-picking, engages agents and ascertains the truth.

Clients' Testimonials

The best way to be assured is to hear what other say about us

Logo Bakker
Icon quote
The Fusion Telecom automated solution represents our first dive into this area of new technology and we've been extremely pleased with the close support, ingenuity and attention to detail from them in creating and rolling out this imaginative solution.

Peter Fidler, Logistic Manager, Plantiflor Limited
Logo Reuters
Icon quote
After working with BT for many years, we ported our numbers to Fusion Telecom in 2003. The difference in customer service and solution delivery has been remarkable. They've worked with us to help develop our inbound call handling and a 'real time' disaster recovery solution.

Russell Metcalfe, Thomson Reuters
Logo Caribbean
Icon quote
We have worked with Fusion Telecom for over 5 years and in that time we have worked through many changes in the telecoms environment. They have completed this without issue and with clear timescales. The results meant that the use of our NGN services has been something I need not worry about.

Martin Camp, IT Global Infrastructure, Royal Caribbean and Celebrity Cruises
Logo Paragon
Icon quote
The Paragon Group of Companies and Fusion Telecom have been working together since 2007 for the supply of inbound telephony and DR services for several operational departments within our organisation. Through this we have forged a successful partnership.

Phil Botham, Director of Strategic Development, The Paragon Group of Companies
Logo Thane
icon quote
Having worked with Fusion Telecom for over three years now, I can sincerely say that it has been a pleasure. The level of professionalism and service, coupled with the fantastic advice and efficient support that we have received, has been invaluable to our company.

Daithi O'Donnell, Customer Service, Sales and Operations Manager, Thane Direct
Logo Thane
icon quote
I just wanted to say thank you to you and your amazing team at Fusion Telecom for your support, creative thinking and flexible approach to solve our complete telephony PCI compliance. ...We are now using the PayGuard solution across the business and it has been very well received.

Dan Banham, Head of Information and Communication Technology, National Pharmacy Association

Already using our systems?

Contact Us

Drop us a line and we'll contact you shortly

Related Products
Icon service insurveys


find out more
Icon service smartscribe


find out more
Icon service payguard


find out more