The hot topic of the moment: the security of your customers, your agents and your business when taking phone payments. Our products provide the safeguard you need.
Ever-tightening regulations alongside several high-profile security breaches have highlighted many challenges when it comes to taking phone payments. Here are just a few:
Complying with PCI standards is a complex and time consuming worry. We take this burden out of your hands by providing products that remove you from the PCI scope completely when taking payments.
Providing a Positive CX
The lengthy procedure of repeating card details over the phone is not only a security risk, it’s also a source of friction for your customers. By eliminating this process entirely, we provide them with a smoother, faster experience.
Removing your agents from the payment process completely means they’ll no longer be a target for fraudsters and will have one fewer mundane and repetitive task to undertake.
Removal from PCI Scope
Our payment protection system eliminates issues surrounding in-contact centre data security. Customer details and payment information are stored in a secure vault in the cloud, completely inaccessible from your contact centre.
Make Payments Quick and Easy
By providing your customers with a frictionless interaction when they make a payment over the phone, their experience with your business is drastically improved. Give your customers peace of mind that their data is secure – and reduce AHT to boot!
Automation is the ultimate solution when it comes to taking payments over the phone. Not only does it vastly increase security by removing the human element, it provides a great customer experience and lets payments be taken quicker and more efficiently.
Our flagship product for taking payments over the phone can be combined with others in our award-winning suite to provide you with an all-encompassing solution:
PayGuardTM helps businesses take card payments securely over the phone, removing agents from the process and protecting customers' personal information.
Transform's artificially intelligent IVR reduces friction faced by the customer when they call your business by routing them to agents based on their previous activity.
VoiceGuardTM helps businesses who want to verify callers' identities by automating the process, reducing manual verification, enhancing security and improving the caller experience.
Want to see more? Take a look at our 1 minute explainer videos
Transform helps businesses who want to manage inbound calls by lowering agent handling time, reducing queue times and increasing customer satisfaction.
PayGuardTM takes the pain out of compliance, securing your customers card information whilst making it easy to take payments. Multi-currency? Schedule payments? No problem.
inSurveyTM helps businesses who want to learn what their customers think, using a truly unique approach that eliminates cherry-picking, engages agents and ascertains the truth.
The best way to be assured is to hear what other say about us
The Fusion Telecom automated solution represents our first dive into this area of new technology and we've been extremely pleased with the close support, ingenuity and attention to detail from them in creating and rolling out this imaginative solution.
Peter Fidler, Logistic Manager, Plantiflor Limited
After working with BT for many years, we ported our numbers to Fusion Telecom in 2003. The difference in customer service and solution delivery has been remarkable. They've worked with us to help develop our inbound call handling and a 'real time' disaster recovery solution.
Russell Metcalfe, Thomson Reuters
We have worked with Fusion Telecom for over 5 years and in that time we have worked through many changes in the telecoms environment. They have completed this without issue and with clear timescales. The results meant that the use of our NGN services has been something I need not worry about.
Martin Camp, IT Global Infrastructure, Royal Caribbean and Celebrity Cruises
The Paragon Group of Companies and Fusion Telecom have been working together since 2007 for the supply of inbound telephony and DR services for several operational departments within our organisation. Through this we have forged a successful partnership.
Phil Botham, Director of Strategic Development, The Paragon Group of Companies
Having worked with Fusion Telecom for over three years now, I can sincerely say that it has been a pleasure. The level of professionalism and service, coupled with the fantastic advice and efficient support that we have received, has been invaluable to our company.
Daithi O'Donnell, Customer Service, Sales and Operations Manager, Thane Direct
I just wanted to say thank you to you and your amazing team at Fusion Telecom for your support, creative thinking and flexible approach to solve our complete telephony PCI compliance. ...We are now using the PayGuard solution across the business and it has been very well received.
Dan Banham, Head of Information and Communication Technology, National Pharmacy Association