What We Do

You understand Contact Centres and we understand Technology. Contact Centres partner with Fusion for a host of reasons, from improving customer experience to ensuring PCI compliance, from learning which marketing channels are working best to running their organisation more efficiently.

Solutions

Our award-winning technology solves a wide range of complex challenges. Here are just a few of the solutions that we offer to businesses and contact centres:

Compliance

With products that aid you through the treacherous waters of PCI compliance, Fusion Telecom allows you to record calls, take payments and transcribe verbatim without any regulatory concerns.

Automation

Reducing OPEX

By automating the journey that you take with your customers, not only are you vastly improving the experience they have with your company but you are also improving security, reducing agent handling times and keeping your costs low.

Visibility

Improve Customer Experience

Find out the truth of the customer journey with our selection of apps which provide verifiable and actionable insights into the way that your contact centre operates.

Introducing Our Products

These one-minute explainer videos give a brief overview of some of our flagship products.

Transform helps businesses who want to manage inbound calls by lowering agent handling time, reducing queue times and increasing customer satisfaction.

PayGuard^® takes the pain out of compliance, securing your customers card information whilst making it easy to take payments. Multi-currency? Schedule payments? No problem.

inSurvey^® helps businesses who want to learn what their customers think, using a truly unique approach that eliminates cherry-picking, engages agents and ascertains the truth.

Clients' Testimonials

Here's what our clients have to say about us:

The Fusion Telecom automated solution represents our first dive into this area of new technology and we've been extremely pleased with the close support, ingenuity and attention to detail from them in creating and rolling out this imaginative solution.

After working with BT for many years, we ported our numbers to Fusion Telecom in 2003. The difference in customer service and solution delivery has been remarkable. They've worked with us to help develop our inbound call handling and a 'real time' disaster recovery solution.

We have worked with Fusion Telecom for over 5 years and in that time we have worked through many changes in the telecoms environment. They have completed this without issue and with clear timescales. The results meant that the use of our NGN services has been something I need not worry about.

The Paragon Group of Companies and Fusion Telecom have been working together since 2007 for the supply of inbound telephony and DR services for several operational departments within our organisation. Through this we have forged a successful partnership.

Having worked with Fusion Telecom for over three years now, I can sincerely say that it has been a pleasure. The level of professionalism and service, coupled with the fantastic advice and efficient support that we have received, has been invaluable to our company.

I just wanted to say thank you to you and your amazing team at Fusion Telecom for your support, creative thinking and flexible approach to solve our complete telephony PCI compliance. ...We are now using the PayGuard solution across the business and it has been very well received.

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