We Help You With...

We help businesses successfully manage the following activities through products and solutions that are tailored and cutting edge:

Identifying & Verifying Customers

Improve Customer Experience

Manual verification risks leaving you with security issues, demotivated agents and unhappy customers. We provide a range of ID & V solutions which can handle these challenges and many more.

Surveying
Customers

Reducing OPEX

An outstanding survey tool gives you the truth of the customer journey, eliminates cherry picking and provides you with actionable insights to improve your customers' experience.

Running
a Contact Centre

Compliance

Keeping agents engaged, improving customer experience and lowering costs at the same time is the holy grail of call centre management. We provide the solutions so you can achieve this.

Monitoring
Communications

Compliance

We can help you to gain true insight into the customer journey, agent performance and regulatory compliance – with products that allow you to analyse entire conversations.

Managing Customer Experience

Reducing OPEX

Customer experience improvement has, again, been voted the number one priority for contact centre managers in 2017, which is why we design products which place CX at their heart.

Taking
Phone Payments

Improve Customer Experience

The hot topic of the moment: the security of your customers, your agents and your business when taking phone payments. Our products provide the safeguard you need.

Solutions

Our award-winning technology solves a wide range of complex challenges. Here are just a few of the solutions that we offer to businesses and contact centres:

Compliance

With products that aid you through the treacherous waters of PCI compliance, Fusion Telecom allows you to record calls, take payments and transcribe verbatim without any regulatory concerns.

Automation

Reducing OPEX

By automating the journey that you take with your customers, not only are you vastly improving the experience they have with your company but you are also improving security, reducing agent handling times and keeping your costs low.

Visibility

Improve Customer Experience

Find out the truth of the customer journey with our selection of apps which provide verifiable and actionable insights into the way that your contact centre operates.

Clients' Testimonials

The best way to be assured is to hear what other say about us

The Fusion Telecom automated solution represents our first dive into this area of new technology and we've been extremely pleased with the close support, ingenuity and attention to detail from them in creating and rolling out this imaginative solution.

After working with BT for many years, we ported our numbers to Fusion Telecom in 2003. The difference in customer service and solution delivery has been remarkable. They've worked with us to help develop our inbound call handling and a 'real time' disaster recovery solution.

We have worked with Fusion Telecom for over 5 years and in that time we have worked through many changes in the telecoms environment. They have completed this without issue and with clear timescales. The results meant that the use of our NGN services has been something I need not worry about.

The Paragon Group of Companies and Fusion Telecom have been working together since 2007 for the supply of inbound telephony and DR services for several operational departments within our organisation. Through this we have forged a successful partnership.

Having worked with Fusion Telecom for over three years now, I can sincerely say that it has been a pleasure. The level of professionalism and service, coupled with the fantastic advice and efficient support that we have received, has been invaluable to our company.

I just wanted to say thank you to you and your amazing team at Fusion Telecom for your support, creative thinking and flexible approach to solve our complete telephony PCI compliance. ...We are now using the PayGuard solution across the business and it has been very well received.

We Help You With...

Identifying & Verifying Customers

Surveying Customers

Running a Contact Centre

Monitoring Communications

Managing Customer Experience

Taking Phone Payments

Solutions

Compliance

Automation

Visibility

Clients' Testimonials

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Surveying
Customers

Running
a Contact Centre

Monitoring
Communications

Taking
Phone Payments