What We Do

You understand Contact Centres and we understand Technology. Contact Centres partner with Fusion for a host of reasons, from improving customer experience to ensuring PCI compliance, from learning which marketing channels are working best to running their organisation more efficiently.

Solutions

Our award-winning technology solves a wide range of complex challenges. Here are just a few of the solutions that we offer to businesses and contact centres:

Icon solutions compliance
Compliance
Compliance
With products that aid you through the treacherous waters of PCI compliance, Fusion Telecom allows you to record calls, take payments and transcribe verbatim without any regulatory concerns.
Icon solutions automation
Automation
Reducing OPEX
By automating the journey that you take with your customers, not only are you vastly improving the experience they have with your company but you are also improving security, reducing agent handling times and keeping your costs low.
Icon solutions visibility
Visibility
Improve Customer Experience
Find out the truth of the customer journey with our selection of apps which provide verifiable and actionable insights into the way that your contact centre operates.

Introducing Our Products

These one-minute explainer videos give a brief overview of some of our flagship products.

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Transform helps businesses who want to manage inbound calls by lowering agent handling time, reducing queue times and increasing customer satisfaction.

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PayGuard® takes the pain out of compliance, securing your customers card information whilst making it easy to take payments. Multi-currency? Schedule payments? No problem.

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inSurvey® helps businesses who want to learn what their customers think, using a truly unique approach that eliminates cherry-picking, engages agents and ascertains the truth.

Clients' Testimonials

Here's what our clients have to say about us:

Logo Bakker
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The Fusion Telecom automated solution represents our first dive into this area of new technology and we've been extremely pleased with the close support, ingenuity and attention to detail from them in creating and rolling out this imaginative solution.


Peter Fidler, Logistic Manager, Plantiflor Limited
Logo Reuters
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After working with BT for many years, we ported our numbers to Fusion Telecom in 2003. The difference in customer service and solution delivery has been remarkable. They've worked with us to help develop our inbound call handling and a 'real time' disaster recovery solution.


Russell Metcalfe, Thomson Reuters

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