PayGuardTM helps businesses take card payments securely over the phone, removing agents from the process and protecting customers' personal information.
From increased levels of security to customer experience improvement, the benefits of PayGuardTM are numerous. Just a few of them are listed below:
No More PCI Worries
Built from the ground up with PCI compliance in mind, PayGuardTM completely removes the payment process from your scope and takes care of everything behind the scenes.
Improving Customer Experience
PayGuardTM's customer-centric operational design means that your callers' experience on the phone with your business is more personal and more streamlined.
Having PayGuardTM in your contact centre means your agents no longer need to engage in the repetitive task of recording card details.
How PayGuardTM helps
Taking Phone Payments
PayGuardTM provides you with a plethora of benefits if you need to take card payments over the phone. Compliance with PCI standards is a given, but PayGuardTM also provides greater levels of security by removing agents from the payment process.
Running a Contact Centre
Using PayGuardTM is a great way to reduce your agent handling times, s the automated payment process is faster than the manual approach. PayGuardTM also helps to keep costs low due to its automated processes.
Managing Inbound Contact
PayGuardTM personalises the experience of customers and gives them peace of mind that their data is secure. It also gives greater visibility over inbound contact with a dashboard that allows agents to see whether payments have been accepted within seconds.
Due to ever tightening regulations, the list of challenges faced by businesses taking phone payments continues to grow. Here are just a few which PayGuardTM can assist with:
PayGuardTM was built with PCI compliance in mind and, among other features, it pauses call recording automatically when card details are taken.
Issues around in-contact centre data protection and disposal no longer exist - PayGuardTM stores customer details and payment information in a secure vault in the cloud.
Customer Experience Improvement
By providing your customers with a frictionless interaction when they make a payment over the phone, their experience with your business is drastically improved.
Want to see more? Take a look at our 1 minute explainer videos
Transform helps businesses who want to manage inbound calls by lowering agent handling time, reducing queue times and increasing customer satisfaction.
PayGuardTM takes the pain out of compliance, securing your customers card information whilst making it easy to take payments. Multi-currency? Schedule payments? No problem.
inSurveyTM helps businesses who want to learn what their customers think, using a truly unique approach that eliminates cherry-picking, engages agents and ascertains the truth.
The best way to be assured is to hear what other say about us
The Fusion Telecom automated solution represents our first dive into this area of new technology and we've been extremely pleased with the close support, ingenuity and attention to detail from them in creating and rolling out this imaginative solution.
Peter Fidler, Logistic Manager, Plantiflor Limited
After working with BT for many years, we ported our numbers to Fusion Telecom in 2003. The difference in customer service and solution delivery has been remarkable. They've worked with us to help develop our inbound call handling and a 'real time' disaster recovery solution.
Russell Metcalfe, Thomson Reuters
We have worked with Fusion Telecom for over 5 years and in that time we have worked through many changes in the telecoms environment. They have completed this without issue and with clear timescales. The results meant that the use of our NGN services has been something I need not worry about.
Martin Camp, IT Global Infrastructure, Royal Caribbean and Celebrity Cruises
The Paragon Group of Companies and Fusion Telecom have been working together since 2007 for the supply of inbound telephony and DR services for several operational departments within our organisation. Through this we have forged a successful partnership.
Phil Botham, Director of Strategic Development, The Paragon Group of Companies
Having worked with Fusion Telecom for over three years now, I can sincerely say that it has been a pleasure. The level of professionalism and service, coupled with the fantastic advice and efficient support that we have received, has been invaluable to our company.
Daithi O'Donnell, Customer Service, Sales and Operations Manager, Thane Direct
I just wanted to say thank you to you and your amazing team at Fusion Telecom for your support, creative thinking and flexible approach to solve our complete telephony PCI compliance. ...We are now using the PayGuard solution across the business and it has been very well received.
Dan Banham, Head of Information and Communication Technology, National Pharmacy Association