From increased levels of security to customer experience improvement, the benefits of PayGuardTM are numerous. Just a few of them are listed below:
Built from the ground up with PCI compliance in mind, PayGuardTM completely removes the payment process from your scope and takes care of everything behind the scenes.
PayGuardTM's customer-centric operational design means that your callers' experience on the phone with your business is more personal and more streamlined.
Having PayGuardTM in your contact centre means your agents no longer need to engage in the repetitive task of recording card details.
Tackling big data is one of the most important challenges faced currently by businesses. Insight works to solve this challenge and many more:
PayGuardTM was built with PCI compliance in mind and, among other features, it pauses call recording automatically when card details are taken.
Issues around in-contact centre data protection and disposal no longer exist - PayGuardTM stores customer details and payment information in a secure vault in the cloud.
By providing your customers with a frictionless interaction when they make a payment over the phone, their experience with your business is drastically improved.
Want to see more? Take a look at our 1 minute explainer videos
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VoiceGuardTM This helps businesses who want to verify callers' identities by automating the process, reducing manual verification, enhancing security and improving the caller experience.
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