Benefits

From increased levels of security to customer experience improvement, the benefits of PayGuard^TM are numerous. Just a few of them are listed below:

No more PCI worries

Built from the ground up with PCI compliance in mind, PayGuard^TM completely removes the payment process from your scope and takes care of everything behind the scenes.

Improving Customer Experience

PayGuard^TM's customer-centric operational design means that your callers' experience on the phone with your business is more personal and more streamlined.

Agent Retention

Having PayGuard^TM in your contact centre means your agents no longer need to engage in the repetitive task of recording card details.

How PauGuard^TM helps

Taking Phone Payments

PayGuard^TM provides you with a plethora of benefits if you need to take card payments over the phone. Compliance with PCI standards is a given, but PayGuard^TM also provides greater levels of security by removing agents from the payment process.

Running a Contact Centre

Using PayGuard^TM is a great way to reduce your agent handling times, s the automated payment process is faster than the manual approach. PayGuard^TM also helps to keep costs low due to its automated processes.

Managing Inbound Contact

PayGuard^TM personalises the experience of customers and gives them peace of mind that their data is secure. It also gives greater visibility over inbound contact with a dashboard that allows agents to see whether payments have been accepted within seconds.

Challenges

Tackling big data is one of the most important challenges faced currently by businesses. Insight works to solve this challenge and many more:

PCI Compliance

PayGuard^TM was built with PCI compliance in mind and, among other features, it pauses call recording automatically when card details are taken.

Agent Security

Issues around in-contact centre data protection and disposal no longer exist - PayGuard^TM stores customer details and payment information in a secure vault in the cloud.

Customer Experience Improvement

By providing your customers with a frictionless interaction when they make a payment over the phone, their experience with your business is drastically improved.

Videos

Want to see more? Take a look at our 1 minute explainer videos

Transform This helps businesses who want to manage inbound calls by lowering agent handling time, reducing queue times and increasing customer satisfaction.

VoiceGuard^TM This helps businesses who want to verify callers' identities by automating the process, reducing manual verification, enhancing security and improving the caller experience.

inSurvey^TM This helps businesses who want to learn what their customers think, using a truly unique approach that eliminates cherry-picking, engages agents and ascertains the truth.

Clients' Testimonials

The best way to be assured is to hear what other say about us

The Performance Telecom automated solution represents our first dive into this area of new technology and we've been extremely pleased with the close support, ingenuity and attention to detail from PT in creating and rolling out this imaginative solution.

After working with BT for many years, we ported our numbers to Performance Telecom in 2003. The difference in customer service and solution delivery has been remarkable. They've worked with us to help develop our inbound call handling and a 'real time' disaster recovery solution.

We have worked with Performance Telecom for over 5 years and in that time we have worked through many changes in the telecoms environment. PT have completed this without issue and with clear timescales. The results meant that the use of our NGN services has been something I need not worry about.

The Paragon Group of Companies and Performance Telecom have been working together since 2007 for the supply of inbound telephony and DR services for several operational departments within our organisation. Through this we have forged a successful partnership.

Having worked with Performance Telecom for over three years now, I can sincerely say that it has been a pleasure. The level of professionalism and service, coupled with the fantastic advice and efficient support that we have received, has been invaluable to our company.

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