Icon phone03333 660 560
Search icon


VoiceGuard® helps businesses who want to verify callers' identities by automating the process, reducing manual verification, enhancing security and improving the caller experience.


Our active voice biometrics system includes the following benefits:

Icon challenges retention

Lower Operating Expenditure

By auto-verifying customers, and vastly reducing agent handling times, VoiceGuard® reduces the cost of each verification from 46p on average to just 6p.

Icon challenges secure

Less Fraud

VoiceGuard® protects your customers' data to fit with compliance regulations, resulting in far higher levels of security for both them and your agents.

Icon challenges lower cost

Improved Agent Retention

Removing the monotonous task of repeated manual verifications is proven to give you more engaged agents, which benefits your attrition rates.

How VoiceGuard® Helps

Identifying and Verifying Callers

If your contact centre utilises ID & V in any manner, then VoiceGuard® will improve the experience of your customers and reduce your costs. After a simple, two-minute enrolment process, your customers need never remember passwords or answer obscure security questions again!

Managing Inbound Contact

When a customer calls your contact centre, VoiceGuard® compares spoken digits to their unique voice biometrics speech print profile. Your agents can then get to work immediately helping customers that are already verified.

Managing Customer Experience

Conventional ID & V can mean the conversation between your customers and your agents gets off on the wrong foot. VoiceGuard® reduces that friction, giving you seamless compliance and radically improving customer experience.


Verifying customers' identities over the phone comes with a whole host of challenges. Here are just a few of the ones that VoiceGuard® solves.

Icon challenges retention

Providing a Good Customer Experience

By automating the entire verification process, VoiceGuard® allows your customers to get straight through to an agent who is ready to help them with their query.

Icon challenges lower cost

Reducing Costs

The average identification and verification time is reduced from 40 seconds to 10 seconds with VoiceGuard®, drastically reducing AHT.

Icon challenges secure


The agent is completely removed from the verification process, reducing the potential for identity fraud.


Want to see more? Take a look at our 1 minute explainer videos.

Transform helps businesses who want to manage inbound calls by lowering agent handling time, reducing queue times and increasing customer satisfaction.

PayGuard® helps businesses who want to verify callers' identities by automating the process, reducing manual verification, enhancing security and improving the caller experience.

inSurvey® helps businesses who want to learn what their customers think, using a truly unique approach that eliminates cherry-picking, engages agents and ascertains the truth.

Clients' Testimonials

The best way to be assured is to hear what other say about us

Logo Bakker
Icon quote
The Fusion Telecom automated solution represents our first dive into this area of new technology and we've been extremely pleased with the close support, ingenuity and attention to detail from them in creating and rolling out this imaginative solution.

Peter Fidler, Logistic Manager, Plantiflor Limited
Logo Reuters
Icon quote
After working with BT for many years, we ported our numbers to Fusion Telecom in 2003. The difference in customer service and solution delivery has been remarkable. They've worked with us to help develop our inbound call handling and a 'real time' disaster recovery solution.

Russell Metcalfe, Thomson Reuters
Logo Caribbean
Icon quote
We have worked with Fusion Telecom for over 5 years and in that time we have worked through many changes in the telecoms environment. They have completed this without issue and with clear timescales. The results meant that the use of our NGN services has been something I need not worry about.

Martin Camp, IT Global Infrastructure, Royal Caribbean and Celebrity Cruises
Logo Paragon
Icon quote
The Paragon Group of Companies and Fusion Telecom have been working together since 2007 for the supply of inbound telephony and DR services for several operational departments within our organisation. Through this we have forged a successful partnership.

Phil Botham, Director of Strategic Development, The Paragon Group of Companies
Logo Thane
icon quote
Having worked with Fusion Telecom for over three years now, I can sincerely say that it has been a pleasure. The level of professionalism and service, coupled with the fantastic advice and efficient support that we have received, has been invaluable to our company.

Daithi O'Donnell, Customer Service, Sales and Operations Manager, Thane Direct
Logo Thane
icon quote
I just wanted to say thank you to you and your amazing team at Fusion Telecom for your support, creative thinking and flexible approach to solve our complete telephony PCI compliance. ...We are now using the PayGuard solution across the business and it has been very well received.

Dan Banham, Head of Information and Communication Technology, National Pharmacy Association

Already using our systems?

Contact Us

Drop us a line and we'll contact you shortly

Other Services
Icon service insurveys


find out more
Icon service smartscribe


find out more
Icon service payguard


find out more