inSurvey® helps businesses who want to learn what their customers think, using a truly unique approach that eliminates cherry-picking, engages agents and ascertains the truth.
Benefits
There are a whole host of reasons why inSurvey®'s unique approach to customer feedback benefits businesses who want to know what their customers think. Here are just three:
Actionable Insights
An advanced reporting suite and transcribed verbatim provides verifiable information that can be confidently used to make improvements to your contact centre.
Your Customers' Truth
Alleviate cherry picking with inSurvey®'s unique Cherry Blasting® formula to bin the vanity metrics and learn what your customers genuinely think.
Improved Agent Engagement
inSurvey® actively engages agents in the process, increasing motivation and encouraging a proactive approach to providing the best customer experience.
How inSurvey® helps
Surveying Your Customers
Unlike traditional customer feedback tools which fall victim to cherry picking, bias and data manipulation, inSurvey® provides unique approaches to agent engagement and customer experience, making it the only survey solution capable of giving you the truth.
Running a Contact Centre
inSurvey® allows you to keep your costs low, improve your agent retention rates and bring a positive experience to your customers. Moreover, inSurvey® can be hosted either locally or in the cloud to bring you cost effective feedback solutions with almost no disruption to your contact centre.
Managing Customer Experience
Use inSurvey® to map your customer journey in its entirety. By giving you the flexibility to drill down into each and every survey with transcribed verbatim, inSurvey® shows you exactly what's going right and how your customer experience could be improved in the future.
Challenges
This multi-channel survey tool is an effective solution for many challenges faced by contact centres today. Here are just a few of the challenges that inSurvey® solves:
Verifiable Data
Vanity metrics cloud decision making within many contact centres. inSurvey® combats this challenge through advanced reporting techniques with our unique Cherry Blasting® formula.
Getting the Truth
Multi-channel feedback is rendered into actionable, real-time data which brings clarity to your decision making.
Keeping Costs Low
Survey your customers effectively whilst also cutting costs. inSurvey® automates feedback processes, eliminates call tromboning and surveys 'in the moment'.
Videos
Want to see more? Take a look at our 1 minute explainer videos
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inSurvey® helps businesses who want to learn what their customers think, using a truly unique approach that eliminates cherry-picking, engages agents and ascertains the truth.
Clients' Testimonials
The best way to be assured is to hear what other say about us
The Fusion Telecom automated solution represents our first dive into this area of new technology and we've been extremely pleased with the close support, ingenuity and attention to detail from them in creating and rolling out this imaginative solution.
Peter Fidler, Logistic Manager, Plantiflor Limited
After working with BT for many years, we ported our numbers to Fusion Telecom in 2003. The difference in customer service and solution delivery has been remarkable. They've worked with us to help develop our inbound call handling and a 'real time' disaster recovery solution.
Russell Metcalfe, Thomson Reuters
We have worked with Fusion Telecom for over 5 years and in that time we have worked through many changes in the telecoms environment. They have completed this without issue and with clear timescales. The results meant that the use of our NGN services has been something I need not worry about.
Martin Camp, IT Global Infrastructure, Royal Caribbean and Celebrity Cruises
The Paragon Group of Companies and Fusion Telecom have been working together since 2007 for the supply of inbound telephony and DR services for several operational departments within our organisation. Through this we have forged a successful partnership.
Phil Botham, Director of Strategic Development, The Paragon Group of Companies
Having worked with Fusion Telecom for over three years now, I can sincerely say that it has been a pleasure. The level of professionalism and service, coupled with the fantastic advice and efficient support that we have received, has been invaluable to our company.
Daithi O'Donnell, Customer Service, Sales and Operations Manager, Thane Direct
I just wanted to say thank you to you and your amazing team at Fusion Telecom for your support, creative thinking and flexible approach to solve our complete telephony PCI compliance. ...We are now using the PayGuard solution across the business and it has been very well received.
Dan Banham, Head of Information and Communication Technology, National Pharmacy Association
