Benefits

Accessible through our easy-to-use interface, our vast estate of numbers means that whatever your needs, we’ve got you covered. Here are just a few of the benefits of our approach:

Any Numbers, Any Time

Relax knowing you can call us anytime, for one number or thousands, including UK 01, 02, 03 or 08s, as well as international numbers from over 180 countries.

Strong and Stable

Your call traffic will flow through an advanced telecoms platform that uses multiple Tier 1 carriers, and has advanced BC and DR capabilities, real time alerting and gold standard security.

Tailored to Your Needs

From hosted or local, from simple call routing or advanced artificially intelligent IVR … we have the tools to build what you need, and the service to back it up.

How Numbers helps

Running a Contact Centre

We give you complete control over your numbers, making running a contact centre a lot easier. Using a simple portal which gives you access to a multitude reports and recordings, you can make all the changes that you need to your system, quickly and simply.

Managing Inbound Contact

Our system makes it simple to organise, divert and prioritise your numbers – so if your marketing department needs to track the numbers that their different campaigns are coming in from, that’s not a problem!

Selling Abroad From a UK Base

Sell all over the world with international numbers that direct to your UK contact centre. We provide numbers for over 180 countries so you can offer confidence to international customers who want to get in touch with your business.

Challenges

A modern, global contact centre faces many challenges. Here are just a few of the ones that can be solved by having your numbers with Fusion Telecom:

Easy, Simple, Safe

With 99.999% up-time, we meet the challenge of disaster recovery and business continuity by running all our numbers over a multi-carrier system that truly gives you peace of mind.

Helping International Callers

In a global market, most UK business need to provide an easy low cost way for staff, suppliers and customers to contact them from anywhere in the world.

Putting You in the Driving Seat

Manage your own numbers, divert calls, see reports, record calls, all easily from you mobile, tablet or computer. You now have the power to analyse your calls and make changes in real time.

Videos

Want to see more? Take a look at our 1 minute explainer videos

Transform helps businesses who want to manage inbound calls by lowering agent handling time, reducing queue times and increasing customer satisfaction.

PayGuard^® takes the pain out of compliance, securing your customers card information whilst making it easy to take payments. Multi-currency? Schedule payments? No problem.

inSurvey^® helps businesses who want to learn what their customers think, using a truly unique approach that eliminates cherry-picking, engages agents and ascertains the truth.

Clients' Testimonials

The best way to be assured is to hear what other say about us

The Fusion Telecom automated solution represents our first dive into this area of new technology and we've been extremely pleased with the close support, ingenuity and attention to detail from them in creating and rolling out this imaginative solution.

After working with BT for many years, we ported our numbers to Fusion Telecom in 2003. The difference in customer service and solution delivery has been remarkable. They've worked with us to help develop our inbound call handling and a 'real time' disaster recovery solution.

We have worked with Fusion Telecom for over 5 years and in that time we have worked through many changes in the telecoms environment. They have completed this without issue and with clear timescales. The results meant that the use of our NGN services has been something I need not worry about.

The Paragon Group of Companies and Fusion Telecom have been working together since 2007 for the supply of inbound telephony and DR services for several operational departments within our organisation. Through this we have forged a successful partnership.

Having worked with Fusion Telecom for over three years now, I can sincerely say that it has been a pleasure. The level of professionalism and service, coupled with the fantastic advice and efficient support that we have received, has been invaluable to our company.

I just wanted to say thank you to you and your amazing team at Fusion Telecom for your support, creative thinking and flexible approach to solve our complete telephony PCI compliance. ...We are now using the PayGuard solution across the business and it has been very well received.

Already using our systems?